WEBINAR ON DEMAND
The Impact of Change Orders on Your B2B Customer Service Team
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What you'll learn?
For many B2B Customer Service teams, managing change orders might seem like just another average, run-of-the-mill responsibility. In reality, handling customer requests for changes can have a significant impact on everything from cost-to-serve, cycle times and even the overall customer experience. Which begs the question: What are some of the best strategies for mitigating these negative effects?
Join presenter Graham Smith, Esker, as he explores the impact of managing change orders, the role manual processes play, and how AI-driven solutions are being used by Customer Service teams to:
Free up team members for more value-added activities by automating manual tasks in the change order process
Improve overall communication & collaboration by facilitating better alignment with Sales & Customer Service teams
Improve decision making by gaining access to live KPIs & predictive analytics for change order management
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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Reserve your spot today
Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 PM CST | 60 Minutes
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About the hosts
Graham Smith
Business Development Manager, Esker
Graham started at Esker in November of 2019 and his goal is to be a partner in a business's mission to increase productivity and automation. I have real world experiences to solve even the toughest problems. If I can't, I have the determination to find the answers
Supply Chain Now
Presenting Partner
From podcasts to live streams, vlogs, virtual events and articles, Supply Chain Now digital media unites everything you need to know about the latest in global supply chain performance in one place.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.
