WEBINAR ON DEMAND
Human & Artificial Intelligence: Finding the Right Balance
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Why watch this virtual event?
With all the talk of ChatGPT and other ground-breaking AI tools, Customer Service (CS) teams’ ears have certainly perked up. Rather than fearing these smart tools and their efficiency-boosting capabilities, CS teams can start to embrace them to enhance the customer experience while providing more opportunities for value-generating activities.
Watch this event to discover:
How to find the right balance between intelligent machines and human intelligence
What AI is capable of achieving & ways in which human intervention will always be needed
The idea of “responsible AI” and how to incorporate it into CS and your organizational strategy
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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A very clear closing argument statement of your offer.
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Related content
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Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 PM CST | 60 Minutes
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About the hosts
Helen Yu
Board Director, Fortune 500 Advisor
As an independent Board Director, she brings a unique perspective to the board room, combining deep technology thought leadership, cybersecurity risk management, go-to-market strategy, and customer experience to deliver thoughtful questions and insights that help drive informed decisions
Chris Raleigh
Customer Solutions Manager, Fuchs Lubricants Co.
Throughout his career, Chris Raleigh has acted as Purchasing Manager, Production Planning Manager, Inventory Manager and Materials Manager — all leading to his current role as Customer Solutions Manager
Nick Carpenter
Business Development Manager, Esker
Nick Carpenter is a business development manager with Esker where he focuses on helping folks to leverage AI-powered solutions to drive greater efficiency throughout their O2C process. Starting his career at Esker as a sales demand representative, he understands the unique challenges different companies face and how to overcome them.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.