Customer Service Workbook

How Automation Drives Customer Service Excellence

Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.*

Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to:

  • Process orders quicker with fewer errors
  • Carry out customer engagement strategies
  • Manage order volumes at current staffing levels
  • Increase customer loyalty

*Source: Accenture 2013 Global Consumer Pulse Survey, 2013. Accenture.

Read time: ~10 minutes

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