Re-examining the role of Customer Service
Good CSRs can’t overcome a bad process. Learn how a digital experience platform can realign your Customer Service model around engaged, proactive support.
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What’s in the workbook?
According to a recent APQC research, changes in customer behaviors and expectations have impacted over 60% of organizations’ ability to fulfill orders in a timely manner, along with cost to serve and profitability. In this workbook, you’ll learn how a digital experience platform empowers your CSRs and transforms the quality of your CX thanks to AI-driven tools designed to help you:
Classify, route & answer every customer request accurately & on time
Meet customer SLAs by processing & tracking orders with greater speed
Resolve claims quickly, while providing self-service options for customers
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“We've been thrilled with the results that Esker has delivered. Instead of focusing on data entry, our staff is able to work on tasks like proactive outbound calling to ensure a positive customer experience and increase revenue.”
Director of Customer Service | Amerock Hardware
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The proof is in the pudding - automation takes you farther.
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About Esker
Esker is a worldwide leader in cloud-based document process automation software, helping organizations of all sizes increase efficiency and deliver added value to their O2C and P2P business processes.
Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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Download the workbook
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