WEBINAR ON DEMAND
Augmenting B2B Customer Service: How To Unleash Your Team’s Superpowers with AI-Driven Tools
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What you'll learn?
Today, B2B Customer Service teams aren’t solely relied on to keep customers happy — they’re also expected to play a key role in creating new opportunities for growth and reducing the cost of doing business. But with so many challenges standing in the way (fleeing talent, supply chain issues, volatile markets, etc.), what’s the best way to unleash your team’s superpowers and reach operational excellence?
Join Esker Business Development Manager, Skip Crust, as he reveals the benefits of augmenting B2B Customer Service with AI-powered automation. See how tools such as machine learning, NLP, ChatGPT can be easily incorporated into your day-to-day processes to:
Create a centralized customer communication platform (i.e., single pane of glass) from initial inquiry to fulfillment
Rethink the role of Customer Service staff by freeing them up to proactively provide more timely and meaningful interactions
Enhance collaboration and visibility at every touchpoint for both CSRs and customers
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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Reserve your spot today
Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 PM CST | 60 Minutes
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About the hosts
Skip Crust
Business Development Manager, Esker
Skip Crust is a Business Development Manager at Esker, focusing on customer service automation and digital transformation
Process Excellence Network
Presenting Partner
We provide our global network of process professionals with regular content via articles, white papers, podcasts, webinars and videos to help them do their job better
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Is this a free webinar?
Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.
What if I register but can’t make it?
No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.
Will it be recorded?
Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.
Can I ask questions?
Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.