Transforming the DNA of Your Customer Service Team

Discover how to leverage order management automation to take charge of the customer experience from start to finish, while making teams more productive and strategic.


Thursday, July 7  |  10:00 A.M. - 11:30 A.M. CT


Why attend this virtual event?

Business growth begins and ends with customer experience (CX). That’s why keeping CX in-house ensures your customers receive the quality of service they expect. Unfortunately, managing all the time and resource requirements can be a lot ... 


Join Esker for this virtual event to hear from industry experts about the latest trends and best practices in shifting CX activities from reactive to proactive — ultimately driving new revenue opportunities. Here’s what attendees have to look forward to:

Hear a guest speaker, Forrester analyst, discuss trends in digital CX and what companies are doing to improve care while lowering cost-to-serve

Learn from a panel of Esker customers as they share what changes and benefits they’ve seen from AI-driven order management automation

Ask your own questions and participate in a discussion with Worldwide COO Emmanuel Olivier & U.S. Sales Director Diana Eagen

So, what are you waiting for?

About the speakers

Kate Leggett


Kate Leggett is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She uses her more than 10 years of leadership experience at CRM and customer service software companies to serve application development and delivery professionals. An accomplished public speaker and frequent presenter at industry events such as CRM Evolution, Kate has even been published in The Wall Street Journal, Forbes magazine and industry publications such as CRM Magazine, KM World, and Destination CRM. 

Chris Raleigh

Fuchs Lubricants Co. 

Throughout his career, Chris Raleigh has held several management positions at Fuchs. He’s acted as Purchasing Manager, Production Planning Manager, Inventory Manager and Materials Manager — all leading to his current role as Customer Solutions Manager. Chris joined Fuchs Lubricants Co. in December 1993 after graduating from Rutgers University in New Jersey with a BA in Biological Sciences, and has been responsible for Customer Solutions at Fuchs since January 2017.

Christine M. Pfefferle

Independent Consultant

Now an independent consultant, Christine Pfefferle is the former VP of Global Order Management for Genpact, a major consulting firm leading the service line for order management. With a background leading teams in customer experience and end-to-end supply chain functions for companies of all sizes and industries, Christine has been instrumental in driving transformation initiatives in the order management, supply chain and customer service domains. Her strong operational background has helped companies operationalize best practices and tools across a multitude of clients. 

Emmanuel Olivier


As Worldwide Chief Operating Officer, Emmanuel Olivier leads Esker's operations, covering sales, marketing and consulting activities, and supervises Esker's finances, financial communication and investor relations. Emmanuel joined Esker in 1999 as Chief Financial Officer and was promoted to his current role in 2003. He was awarded an MBA in 1991 from SKEMA Business School in Nice Sophia Antipolis, France and earned a CPA (Certified Public Accountant) qualification from the state of Pennsylvania.

Nick Carpenter


Nick Carpenter is a Business Development Manager on Esker’s Order-to-Cash team. He has been with Esker since 2016, bringing with him a B.B.A from the Neeley School of Business at Texas Christian University and experience in the 3PL/logistics world. Throughout his career at Esker, Nick has worked with leaders in supply chain, customer service and customer operations to speed up the order-to-cash cycle for businesses by automating their manual back-office processes.

© 2022 Esker. All rights reserved.