How to Optimize Your Customer-to-Cash Process

As pressure to become more agile and responsive rises, finance budgets still continue to shrink. But with customer-to-cash automation, businesses can spend less while doing more.

What’s in the Report?

In a time where finance leaders are having to tighten budgets to maintain bottom lines and continue operating, investing in new technology may seem like a backward approach. However, some organizations are spending less on customer-to-cash processes while simultaneously offering a better customer experience. Their secret? Automation.

This report from The Hackett Group outlines how businesses can achieve new levels of efficiency and responsiveness by automating customer-to-cash processes, and how the cost-saving benefits of automation can lead to:

Processing nearly twice as many orders per FTE with automated order processing

Completing credit reviews 50% faster, leading to improved customer experience

Receiving payment faster by reducing the time it takes to bill customers by up to 50%

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“We've been thrilled with the results that Esker has delivered. Instead of focusing on data entry, our staff is able to work on tasks like proactive outbound calling to ensure a positive customer experience and increase revenue.”

The proof is in the pudding - automation takes you farther.