Optimizing the End-to-End O2C Process

Are outdated O2C processes and siloed legacy systems affecting your company’s customer experience and working capital? Discover best practices in APQC’s latest report.

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About This Report

The O2C process is integral to a company’s ability to enhance customer relationships while efficiently and effectively earning revenue for products and services delivered. This report, compiled of results from APQC’s research and sponsored by Esker, highlights the key drivers for an effective O2C process and the benefits of automation, including:


Centralization of customer information in order to better coordinate customer service
Increased visibility across organizational boundaries so process silos are eliminated
Improved error rates, operating costs & cycle times within daily O2C processes

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Is Your Business Overdue for O2C Optimization?

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About Esker

Esker is a worldwide leader in cloud-based document process automation software, helping organizations of all sizes increase efficiency and deliver added value to their O2C and P2P business processes.

Since 1985, Esker has helped over 6,000 companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.

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Download the Report