Take a deep dive into the top ten KPIs you should be measuring to assess and optimize your customer service function.
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This white paper takes a detailed look at the top KPIs organizations employ to measure customer service and order management. With insights from 200 large organizations with revenues of at least $500 million USD, this paper offers ten KPIs that research by APQC and Esker has shown to make the biggest impact on customer service performance. Read it now to uncover:
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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Esker is a worldwide leader in cloud-based document process automation software, helping organizations of all sizes increase efficiency and deliver added value to their O2C and P2P business processes.
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