Live Question and Answer Session

Customer Service Department Visibility & Metrics

Date: Tuesday, January 24th
Time: Noon ET/ 9:00 PT
Presenters: Bill Gessert, President ICSA & Howie Hahn, Esker

As the President of the International Customer Service Association (ICSA), Bill Gessert understands how a successful customer service (CS) organization should operate. Bill has years of progressive responsibility within both the Association and Customer Experience industries. He has expertise in business development, strategic planning and execution, customer experience, training, and coaching. He is joining us for an exclusive Live Question and Answer session to help you kickoff Customer Service metrics and reports that are essential to the entire organization.

Hear Bill and Esker's own, Howie Hahn, answer your most craved questions around customer service department metrics and key performance indicators. Tracking customer service performance can help you identify other downstream orgnaizational impacts, such as:

  • Ability to scale and support business growth  
  • Financial impact of errors on credit, collections and cash flow 
  • CSR productivity stressors and challenges 
  • Not meeting compliance requirements 

Type in your questions now into the registration form OR bring your questions to the live session on the 24th. Register today and jump start the new year with meaningful customer service metrics for your team!