ESKER ON AIR PODCAST

Season 4 Episode 8:
Automating Order Management to Simplify & Streamline Change Orders with Graham Smith


All Episodes Listen Watch Subscribe

class="">Form Header

Form description, sit amet, consectetur et nisl adipiscing elit.

class="text-center w-100">[Form Here]

Why should I listen?

The process of changing an order is lengthy and tedious compared to the processes initially entering the order. It’s a high-touch task for CSRs that involves a mix of emails, paperwork and manual data entry, and it can ultimately result in order processing and fulfillment delays that create dissatisfied customers. So, how can companies streamline the change-order process? What tools can make it more efficient and cost effective?

In this episode of Esker On Air, host Scott Leahy welcomes Graham Smith, Esker Business Development Manager in the Customer Service space, to talk about an increasing problem when it comes to customer care: change orders. Find out how AI-powered tools like ChatGPT and order management automation are helping businesses handle change orders with ease in Episode 8.

Download the eBook

[Form Here]

Form Header

Form description, sit amet, consectetur et nisl adipiscing elit.

[Form Here]

Form Header

Form description, sit amet, consectetur et nisl adipiscing elit.

[Form Here]

A very clear closing argument statement of your offer.

CTA here

Form Header

Form description, sit amet, consectetur et nisl adipiscing elit.

[Form Here]

Related content


Form Header

Form description, sit amet, consectetur et nisl adipiscing elit.

[Form Here]

Download the eBook

[Form Here]

Reserve your spot today

Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 p.m. CT | 60 Minutes
[Form Here]


About the hosts

Scott Leahy
Host, Esker On Air
Scott is a Customer Experience Advocate at Esker, committed to making customers feel valued, understood, and engaged. He has hosted Esker On Air since June 2020
Graham Smith
Business Development Manager, Esker
Graham started at Esker in November of 2019 and his goal is to be a partner in a business's mission to increase productivity and automation. I have real world experiences to solve even the toughest problems. If I can't, I have the determination to find the answers
Jeremy Deuchars
Senior Strategic Alliance Manager, Esker
Jeremy has partnered with organizations to help them find a better way to manage and improve their document processes. Jeremy’s experience in developing a big picture perspective through the utilization of technology-based solutions has resulted in helping companies track closer and closer to a culture of industry excellence, where employees add huge value to their organization, as well as invest in their own personal growth
Alex Garcia
Solutions Support Specialist, Esker
Alex started at Esker in May of 2021 and is an Esker Solutions Support Specialist
Adrian Posteraro
C-SAT Partners

Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.

Jason Anderson
Esker, Inc.

As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.

Is this a free webinar?

Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.

What if I register but can’t make it?

No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.

Will it be recorded?

Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.

Can I ask questions?

Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.