ESKER ON AIR PODCAST

Season 4 Episode 5:
Human & Artificial Intelligence: Finding the Right Balance with Chris Raleigh from Fuch's Lubricants


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Why should I listen?

Odd as it may seem, we’re now working in a blended workforce — one where humans and intelligent machines must mix and mingle in order to put an enterprise on the most efficient path to success. However, finding the right balance between AI-driven automation and the need for nuanced human interaction is hard to achieve.

In this episode of Esker On Air, discover trends best practices for leveraging AI within your Customer Service department without losing the human touch.

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Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 p.m. CT | 60 Minutes
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About the hosts

Nick Carpenter
Business Development Manager, Esker
Nick Carpenter is a business development manager with Esker where he focuses on helping folks to leverage AI-powered solutions to drive greater efficiency throughout their O2C process. Starting his career at Esker as a sales demand representative, he understands the unique challenges different companies face and how to overcome them.
Chris Raleigh
Customer Solutions Manager, Fuchs Lubricants Co.
Throughout his career, Chris Raleigh has acted as Purchasing Manager, Production Planning Manager, Inventory Manager and Materials Manager — all leading to his current role as Customer Solutions Manager
Jeremy Deuchars
Senior Strategic Alliance Manager, Esker
Jeremy has partnered with organizations to help them find a better way to manage and improve their document processes. Jeremy’s experience in developing a big picture perspective through the utilization of technology-based solutions has resulted in helping companies track closer and closer to a culture of industry excellence, where employees add huge value to their organization, as well as invest in their own personal growth
Alex Garcia
Solutions Support Specialist, Esker
Alex started at Esker in May of 2021 and is an Esker Solutions Support Specialist
Adrian Posteraro
C-SAT Partners

Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.

Jason Anderson
Esker, Inc.

As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.

Is this a free webinar?

Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.

What if I register but can’t make it?

No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.

Will it be recorded?

Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.

Can I ask questions?

Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.