Delayed orders, incorrect PO information, time-consuming onboarding … these are some of the most obvious drivers for Customer Service (CS) departments to automate their key processes. Although these delays are quite common, customers still expect their orders to be placed on time and products to be delivered as soon as possible. When X-Rite decided to take action against these CS inefficiencies, they turned to Esker’s Order Management solution.
In this episode of Esker On Air, host Scott Leahy sits down with X-Rite’s Director of Customer Service Sam Edandison to discuss what led the company to automate order management and what the experience has been like. Listen to S.4 Ep.2 of Esker On Air to hear a firsthand account of what it’s like to implement an automation solution and how to capitalize on the resulting benefits.