ESKER ON AIR PODCAST

Season 4 Episode 2:
How X-Rite Took Customer Service to The Next Level with Artificial Intelligence


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Why should I listen?

Delayed orders, incorrect PO information, time-consuming onboarding … these are some of the most obvious drivers for Customer Service (CS) departments to automate their key processes. Although these delays are quite common, customers still expect their orders to be placed on time and products to be delivered as soon as possible. When X-Rite decided to take action against these CS inefficiencies, they turned to Esker’s Order Management solution.

In this episode of Esker On Air, host Scott Leahy sits down with X-Rite’s Director of Customer Service Sam Edandison to discuss what led the company to automate order management and what the experience has been like. Listen to S.4 Ep.2 of Esker On Air to hear a firsthand account of what it’s like to implement an automation solution and how to capitalize on the resulting benefits.

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Leveraging People, Process & Technology
Tuesday, Sept. 19 | 12 p.m. CT | 60 Minutes
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About the hosts

Scott Leahy
Host, Esker On Air
Scott is a Customer Experience Advocate at Esker, committed to making customers feel valued, understood, and engaged. He has hosted Esker On Air since June 2020
Sam Edandison
Director Global Customer Support, X-Rite
Dan Reeve
VP of Sales, Esker Americas
As Vice President of Sales North America, Dan is a member of the Associate Board of Directors and is responsible for recruitment, training and direct sales for Esker, supporting a team of excellent Sales Managers. Having operated in this capacity for 10 years, he was previously a Sales Rep, successfully developing the American Midwest and the Pacific Northwest, and establishing Esker’s Denver office in 2017
Alex Garcia
Solutions Support Specialist, Esker
Alex started at Esker in May of 2021 and is an Esker Solutions Support Specialist
Adrian Posteraro
C-SAT Partners

Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.

Jason Anderson
Esker, Inc.

As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.

Is this a free webinar?

Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.

What if I register but can’t make it?

No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.

Will it be recorded?

Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.

Can I ask questions?

Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.