More than ever, it’s imperative that businesses keep their customer experience (CX) in-house to lower the cost-to-serve and stay competitive in uncertain times. Unfortunately, many customer service teams simply lack the bandwidth or resources to do so. It’s why many are turning to digital solutions to avoid CX offshoring and transform the very DNA of their customer service teams.
In this episode of Esker On Air, you’ll get to hear Esker Chief Operating Officer Emmanuel Olivier explain what’s causing current complexities in customer service and what strategies and technologies companies are leveraging to overcome them. Listen to Season 3 Ep. 7 of Esker On Air to get all the details!