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You can’t change what you can’t measure — and if you’re measuring that wrong metrics, you might not have the most accurate read on your supply chain’s performance. With an endless list of data points your business can track and measure to throughout supply chains, how do you know if you’re measuring the right ones?

In the S2 Episode 4 of Esker On Air, Esker Director of Sales and Business Development Dan Reeve chats with Global Supply Chain Consultant Christine Pfefferle about the order-to-cash (O2C) metrics that impact your supply chain performance the most. In this episode, you’ll get answers to questions like:

  • Are you measuring the “right stuff”?
  • How does your O2C performance stack up against your competition?
  • Are your metrics a good indicator of company performance?
  • Do your metrics provide a view to your performance through your customers’ eyes?
  • Can you utilize metrics to drive continuous process improvement?
  • Most importantly, are your metrics insightful, attainable in real time, and actionable?

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Scott Leahy
Host, Esker On Air
Scott is a Customer Experience Advocate at Esker, committed to making customers feel valued, understood, and engaged. He has hosted Esker On Air since June 2020
Christine Pfefferle
Global Supply Chain Consultant
An innovative, results-oriented business professional with proven abilities in Supply Chain Planning, Distribution, End to End Order to Cash, Order Management/Fulfillment, Customer Experience, Team Building and Process Change.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.
Adrian Posteraro
C-SAT Partners
Adrian Posteraro is the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a two-time winner of the Malcolm Baldrige National Quality Award.
Jason Anderson
Esker, Inc.
As a Business Development Manager at Esker for 10+ years, Jason Anderson is dedicated to helping customers gain greater return on their ERP investment through document process automation.

Is this a free webinar?

Yes. Anyone who wishes to attend this webinar can do so absolutely free of charge.

What if I register but can’t make it?

No worries. Since a recording will be emailed to all attendees after the presentation concludes, we encourage people to register even if they can’t attend live.

Will it be recorded?

Yes. Not only will this webinar be recorded for your convenience, the presentation will also be emailed to attendees once it is finished.

Can I ask questions?

Of course! There will be a Q& session featured at the end of the webinar, but attendees are welcome to submit questions at any time during the presentation.