Want to keep your B2B Customer Service team motivated & efficient ? Want to provide your CSRs with a better experience that in turn creates a better customer experience ?

Rather than replacing CSRs with AI — which could impair service levels — supplementing CSR functions with AI technologies can help your business achieve great employee & customer experiences.

AI capabilities can facilitate Customer Service workflows with:

• Accurate data capture & analytics on incoming emails & orders
• Anomaly detection of unusual quantities & amounts
• Sentiment analysis & suggestions for fitting responses