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Want to keep your B2B Customer Service team motivated & efficient ? Want to provide your CSRs with a better experience that in turn creates a better customer experience ?
Rather than replacing CSRs with AI — which could impair service levels — supplementing CSR functions with AI technologies can help your business achieve great employee & customer experiences.
AI capabilities can facilitate Customer Service workflows with:
- Accurate data capture & analytics on incoming emails & orders
- Anomaly detection of unusual quantities & amounts
- Sentiment analysis & suggestions for fitting responses