How Can AI Help You?

Transforming Customer Service with Esker's AI-driven solution suite

Download eBook

Want to keep your B2B Customer Service team motivated & efficient ? Want to provide your CSRs with a better experience that in turn creates a better customer experience ?

Rather than replacing CSRs with AI — which could impair service levels — supplementing CSR functions with AI technologies can help your business achieve great employee & customer experiences.

AI capabilities can facilitate Customer Service workflows with:

  • Accurate data capture & analytics on incoming emails & orders
  • Anomaly detection of unusual quantities & amounts
  • Sentiment analysis & suggestions for fitting responses