Augmenting Customer Service

Discover how AI-driven tools can empower your Customer Service team to unleash their superpowers and help your business unlock its potential.

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What’s inside?

Today, few processes have as much impact on business success as Customer Service. This ebook examines the role that AI technologies (machine learning, deep learning, natural language processing) play in freeing up your team, improving customer journeys and creating new opportunities for business growth. Learn how you can drive transformational changes within your Customer Service team by:


Shifting to a proactive service model vs. a reactive one
Instantly accessing key analytics & making collaboration easy
Attracting & retaining top talent by eliminating mundane, low-value tasks

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Cloud-based automation software that helps AP departments work smarter, not harder.


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“Esker has greatly improved our daily work — invoices and information are easily accessible and well organized. We never have to worry about inquiries from within our organization, or externally, from customers or suppliers. Esker dashboards enable us to see pending invoices, monitor operations and check any outstanding invoices.”
Senior Purchase-to-Pay Administrator | Heineken

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Cultivate value through your supplier relationships.

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About Esker

Founded in 1985, Esker is a global cloud platform built to unlock strategic value for Finance and Customer Service leaders and strengthen collaboration between companies by automating procure-to-pay (P2P) and order-to-cash (O2C) processes.

Esker serves 600,000+ users and 1,500+ customers worldwide in their efforts to digital transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.

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