An Overview of AI in Customer Service

Whether it’s managing inquiries, processing orders or handling claims, AI can dramatically improve all the above for Customer Service teams — read the ebook to learn how.

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What’s in the ebook?

Emerging AI technologies don’t come without a set of valid concerns. However, when used strategically and with the right solution provider, the results can be downright transformative.

In this 15-page ebook, you’ll learn about the benefits of “responsible AI” and how Esker’s Customer Service solution suite utilizes the interplay of machine learning, deep learning, NLP, ChatGPT and other AI technologies to help Customer Service teams:


Identify & prioritize inquiries with negative sentiments & streamline response times
Quickly & accurately process orders regardless of format or channel
Improve communication with other departments & collaboration with existing ERP, EDI & CRM systems

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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”
Global Director of Financial Services | Trek Bicycle

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About Esker

Esker is a worldwide leader in cloud-based document process automation software, helping organizations of all sizes increase efficiency and deliver added value to their O2C and P2P business processes.

Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.

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