An Overview of AI in Customer Service
Whether it’s managing inquiries, processing orders or handling claims, AI can dramatically improve all the above for Customer Service teams — read the ebook to learn how.
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What’s in the ebook?
Emerging AI technologies don’t come without a set of valid concerns. However, when used strategically and with the right solution provider, the results can be downright transformative.
In this 15-page ebook, you’ll learn about the benefits of “responsible AI” and how Esker’s Customer Service solution suite utilizes the interplay of machine learning, deep learning, NLP, ChatGPT and other AI technologies to help Customer Service teams:
Identify & prioritize inquiries with negative sentiments & streamline response times
Quickly & accurately process orders regardless of format or channel
Improve communication with other departments & collaboration with existing ERP, EDI & CRM systems
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About Esker
Esker is a global cloud platform built to unlock strategic value for Finance, Procurement and Customer Service professionals, and strengthen collaboration between companies. Esker’s AI-powered solutions drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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