Customer Service Workbook
How Automation Drives Customer Service Excellence
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.*
Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to:
- Process orders quicker with fewer errors
- Carry out customer engagement strategies
- Manage order volumes at current staffing levels
- Increase customer loyalty
*Source: Accenture 2013 Global Consumer Pulse Survey, 2013. Accenture.
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