Re-examining the role of Customer Service Problem solvers. Multitaskers. Unsung heroes. CSRs are a lot of things to a lot of people. But as much as they do to keep a business running smoothly, they can’t overcome a bad process. A bad process means a bad CX, and a bad CX? That’s just bad for business.

That’s where the “re-examining” comes in. Because the more time your CSRs are required to spend on paper pushing, data entry, tracking down documents, triaging customer emails, etc., the less time they have to spend on actually serving and connecting with customers.

If you’re looking to empower your CSRs, transform the quality of your CX, and build a more future-ready foundation for your business, this is the workbook for you. Now, on to the 5 benefits of a digital experience platform…