Customer Service and Accounts Receivable teams are often seen as back-office departments, taking care of low-value administrative tasks. Even though both are key to an efficient O2C cycle, they typically still operate in silos.

With customer experience taking shape as the main competitive differentiator, these roles must be reconsidered.

In this context, blending in technologies such as RPA, IA and Smart Analytics can help build innovative O2C processes through automation and enhanced collaboration.

Break walls or build bridges?

During this session, we share our perspective and demonstrate how RPA and machine learning can be leveraged to automate and optimize an end-to-end O2C process.

Watch the replay now!