Customer Service has long been seen as a back-office department, taking care of low-value administrative tasks.
Today, its role is very different: Customer Service is now a key element of the customer relationship and greatly influences the customer experience.
Reaching a very high level of customer satisfaction has become a necessity to ensure the sustainability of your company: analysts predict that “by the year 2020, customer experience will overtake price and product as the key brand differentiator”.
AI-driven driven technologies, such as Order Processing Automation solutions allow Customer Service Representatives to enhance their efficiency and customers’ experience, but to what extent? Can we completely rely on digital tools for the customer/supplier relationships?
We will propose our perspective during this webinar that includes a demonstration of an order processing automation solution featuring artificial intelligence technologies.