Why should I attend?

Learn how a leading manufacturing business leveraged Esker’s AI Platform to slash Order Management cycle times by 85% and in turn was awarded a prestigious Customer Service of the Year Award two years running!
On this Esker Tour Stop:

Drive employee satisfaction and customer loyalty in parallel
Transition your talent from manual process to customer engagement
Translate productivity gains to service delivery and revenue growth

Reserve your spot today


Wed, Nov 14

AI-Driven Order Management to Propel Digital Transformation and Customer Experience

TIME:

10 AM ET 4 PM ET

LOCATION:

Harvard Faculty Club
20 Quincy St,
Cambridge, MA 02138

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About the speakers


Marisa Brown
APQC
Marisa Brown has more than 25 years of experience in business, research, writing, speaking, and consulting. Currently, she focuses on the in-depth needs of APQC’s members in supply chain management and product development as she develops and oversees APQC's supply chain management research agenda. She leads APQC’s supply chain team that conducts research to provide insights into a multitude of topics.
Craig Chin
Eppendorf
Beginning his career as a customer service rep, Craig Chin has spent the last four years as Executive Director of Commercial Operations at Eppendorf. He has worked at the company for a combined 24 years and was awarded Customer Service of the Year in 2017 and 2018 at the Scientists’ Choice Awards. He spent ten years in product management and another ten years as Director of Marketing during which he was involved with two major acquisitions. Craig strives to provide the best customer experience and expedited service by optimizing inbound/outbound company processes and logistics. With a degree in genetics and molecular biology, he is well versed when it comes to the life sciences industry.
Christine Pfefferle
Genpact
Christine joined Genpact in September 2016 with over 30 years of experience in Order Management, Customer Service and end to end Supply Chain functions. She has worked for large retail companies, high tech, telecommunications and manufacturing companies. She has established global organizations in Order Management and Customer Service including Call Centers, Customer Service Centers, and Customer Experience teams.
Dean Bearman
Esker, Inc.

Dean has completed 3 different stints with Esker starting out in Northern Europe followed by 5 years in APAC and last 12 years in the US. His focus has been helping enterprises unlock the potential of process excellence in order management by leveraging Esker’s platform.

Howie Hahn
Esker, Inc.
As Senior Sales Engineer at Esker, Howie Hahn primarily focuses on accounts payable and order management automation demos and discussions with users running SAP systems. While maintaining three SAP servers, Howie trains sales engineers and sales staff on SAP infrastructure, business processes and Esker products. Howie is also a leader in Change Management at Esker.
Joe Hanousek
Esker, Inc.
As Esker's Customer Experience Manager, Joe is leading a team that applies CX principles to all customer journey touch points within the organization. He has agile project management experience designing, managing, implementing, and supporting document workflow processes and integrating them with ERP’s.

Is this a free event?

Yes. Anyone who wishes to attend this event can do so absolutely free of charge.

What if I register but can’t make it?

Well, I guess you're not out anything, besides a great event packed with valuable information!

Will it be recorded?

Unfortunately no, but because you registered we will reach out following the event with some information.

Can I ask questions?

Of course! There will be a Q&A session featured at the end of the event, but attendees are welcome to pose questions at any time during the presentations.