Good CSRs can’t overcome a bad process. Learn how a digital experience platform can realign your Customer Service model around engaged, proactive support.
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According to a recent APQC research, changes in customer behaviors and expectations have impacted over 60% of organisations’ ability to fulfill orders in a timely manner, along with cost to serve and profitability. In this workbook, you’ll learn how a digital experience platform empowers your CSRs and transforms the quality of your CX thanks to AI-driven tools designed to help you:
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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Esker is a worldwide leader in cloud-based document process automation software, helping organisations of all sizes increase efficiency and deliver added value to their O2C and P2P business processes.
Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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