Transforming Customer Service with Esker's AI-driven solution suite
AI & Customer Service: Working together to create a better experience
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What’s in the eBook?
Maybe you’re old enough to remember a time before the Internet? If so, you’ll also remember the rather sudden, all-encompassing metamorphosis into a world where we couldn’t imagine living without it. In some ways, it has made things a bit more complicated, while in other ways it makes so many things so much easier. And now here we are, at the dawn of the AI era. There is so much noise, with varying degrees of excitement and anxiety about what it can do already and possibly will be able to do soon. We’d like to show you how it can be a useful tool in Esker's Customer Service solution suite:
Accurately capture & analyze data on incoming emails & orders
Detect anomalies such as unusual quantities & amounts
Analyse sentiment in customer emails & provide suggestions for fitting responses
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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About Esker
Esker is a worldwide leader in cloud-based document process automation software, helping organisations of all sizes increase efficiency and deliver added value to their O2C and P2P business processes.
Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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