APQC Survey Result Analysis:

Improving Customer Experience through Order Management


Register Here

Streamlining End-To-End O2C Processes For Mid Markets
Date: Wednesday, July 12th
Time: 2:00 ET/ 11:00 PT
Presenters: Dan Reeve, Esker & Joe Tillman, APQC

With rising pressure to reduce costs while delivering an improved customer experience, many organizations are looking to automate their order management processes. But first, there are questions they need answered.

Join us for a live webinar that answers any inquiries you may have about the impact that sales order processing automation has on customer experience. Based on a combination of surveys and secondary research, it will address:

  • Strategic concerns relating to automation drivers and goals
  • Organizational and staff concerns regarding change
  • Tools and enabling technologies leveraged with automation
  • Measurement and evaluation of effects

Discover the effects of order management automation on the customer experience and lay your worries to rest!