Customer Service Excellence in the Order-to-Cash Cycle

Register here for the August 20th seminar at Frisco Ballpark in TX!

Please join us for a valuable seminar at Dr. Pepper Ballpark! The event will be from 3:00 pm to 7:00 pm on Wednesday, August 20th. Detailed agenda and travel accommodations will be sent in your confirmation email.

Featuring:

Adrian Posteraro, Former Director Global Customer Support and Satisfaction, MEDRAD, Inc.

Building a World-Class Customer Support Organization through People, Process and Technology
Adrian discusses his journey at MEDRAD, Inc. and the best practices that were used to transform a stressful work environment with high error rates and turnover into a motivated and customer-centric organization that was recognized twice by the Malcolm Baldrige Award committee.

Agenda Highlights:

3:00 p.m.  Welcome & Introductions

3:15 p.m.  Building a World-Class Customer Support Organization through People, Process and Technology, Adrian Posteraro

4:15 p.m.  Customer Keynote: Dan McMenomy, Director of Business Systems, Tessenderlo Kerley, Inc.

5:15 p.m.  Optimized Order Management & Best Practices for Process Excellence - including a live solution demo

6:15 p.m.  Enabling Customer Self Service Payments for Invoices Online, Paymetric, Inc

6:45 p.m.  Summary & Closing Remarks

7:00 p.m.  Please join us as the Frisco Rough Riders take on the San Antonio Missions. Food and drink will be provided.