Customer Service Excellence in the Order-to-Cash Cycle Register here for the October 23rd seminar at Molex! Please join us for a valuable seminar at Molex Headquarters in Lisle, IL! The event will be from 10:00 am to 3:00 pm on Thursday, October 23rd. Detailed agenda and travel accommodations will be sent in your confirmation email. Featuring: Adrian Posteraro, Former Director Global Customer Support and Satisfaction, MEDRAD, Inc. Building a World-Class Customer Support Organization through People, Process and Technology Agenda Highlights: 10:00 a.m. Welcome & Introductions 10:15 a.m. Customer Keynote: Amy Sassaman, Business Systems Analyst, NIBCO Inc. 11:30 p.m. Lunch Hour / Networking Break 12:30 p.m. Building a World-Class Customer Support Organization through People, Process and Technology, Adrian Posteraro 1:30 p.m. "Optimized Order Management and Best Practices for Process Excellence" - including a live solution demo 2:30 p.m. Summary & Closing Remarks |
|||||||
|