Customer Service Excellence in the Order-to-Cash Cycle

Register here for the October 23rd seminar at Molex!

Please join us for a valuable seminar at Molex Headquarters in Lisle, IL! The event will be from 10:00 am to 3:00 pm on Thursday, October 23rd. Detailed agenda and travel accommodations will be sent in your confirmation email.

Featuring:

Adrian Posteraro, Former Director Global Customer Support and Satisfaction, MEDRAD, Inc.

Building a World-Class Customer Support Organization through People, Process and Technology
Adrian discusses his journey at MEDRAD, Inc. and the best practices that were used to transform a stressful work environment with high error rates and turnover into a motivated and customer-centric organization that was recognized twice by the Malcolm Baldrige Award committee.

Agenda Highlights:

10:00 a.m.  Welcome & Introductions

10:15 a.m.  Customer Keynote: Amy Sassaman, Business Systems Analyst, NIBCO Inc.

11:30 p.m.  Lunch Hour / Networking Break

12:30 p.m.  Building a World-Class Customer Support Organization through People, Process and Technology, Adrian Posteraro

1:30 p.m.  "Optimized Order Management and Best Practices for Process Excellence"  - including a live solution demo

2:30 p.m.  Summary & Closing Remarks

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