Overcoming the Negative Business Impact

As the former Director of Global Customer Support & Satisfaction at MEDRAD Inc. — a winner of the Malcolm Baldrige National Quality Award — Adrian Posteraro understands how a successful customer service (CS) organization should operate.

Hear Adrian share his previous experiences on how the lack of an order processing automation solution impacted the entire organization, and why they were forced to address the pains of a manual CS work environment, including:

Inability to scale and support business growth
Increased order processing error rates
Financial impact of errors on credit, collections and cash flow
CSR productivity stressors and challenges
Not meeting compliance requirements

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On-Demand Presentation